We value your satisfaction and aim to provide the best web hosting services. Our refund policy is designed to be straightforward — so you always know exactly what to expect before and after your purchase.
7-Day Refund Period
Applicable on eligible shared hosting plans only
New customers on hosting plans are covered by a 7-day full refund guarantee from the date of purchase. If you're not satisfied for any service-related reason, simply raise a ticket and we'll sort it out.
Please note: If you registered a domain that was offered free with your hosting plan, refunds are not applicable on that plan.
Non-Refundable Services
These services carry a strict no-refund policy
The following services are non-refundable due to the dedicated nature of resource allocation and provisioning involved:
VPS Hosting
Virtual Private Server plans are non-refundable. Dedicated resources are reserved exclusively for your account from the moment of order.
Dedicated Servers
Dedicated server orders are non-refundable. Hardware is provisioned and allocated solely for your use upon order.
RDS / Managed Database
Managed database and RDS server plans are non-refundable. Database environments are fully configured per your order.
Cloud & Object Storage
Cloud infrastructure and object storage services are non-refundable as resources are allocated per order.
SSL Certificates
SSL certificate fees are non-refundable once the certificate has been issued by the certificate authority.
Domain Registration
Domain registration fees are non-refundable once the domain has been successfully registered.
Cryptocurrency Payments
Payments made via cryptocurrency or any non-reversible payment method are non-refundable due to the irreversible nature of blockchain transactions.
Eligibility Conditions
All conditions must be met to qualify
You qualify for a refund if:
You submit a refund request via our support ticket within 7 days of the initial purchase.
Your account is in good standing with no Terms of Service violations.
The refund reason is related to our hosting service's performance or reliability.
This is a new account and you have not previously claimed a refund with us.
You do not qualify for a refund if:
Your account has violated our Terms of Service.
The 7-day refund window has passed.
The service is VPS, Dedicated Server, RDS, or any managed infrastructure plan.
You received a free domain with your hosting plan.
Payment was made via cryptocurrency or a non-reversible method.
The account was suspended or terminated due to abuse or policy violations.
How to Request a Refund
Simple 4-step process
1
Log in to your accountVisit SkyServer.in and sign in to your client portal with your credentials.
2
Open a Support TicketNavigate to the Support section and submit a new ticket with the subject "Refund Request".
3
Describe Your ReasonClearly explain the issue you faced with our service. The more detail, the faster we can process your request.
4
Await Our ResponseOur support team will review your ticket and respond promptly with the outcome.
Processing Time
Once your refund is approved
After your request is reviewed and approved, the refund will be credited back to your original payment method.
7
Business Days
Typical processing time after approval
Cancellation
You can cancel your service anytime
You are free to cancel your service at any time. Please ensure you have a complete backup of your data before requesting cancellation — we are not responsible for any data loss after a service is terminated.
Contact Us
We're here to help with any questions
Have questions about this policy? Our support team is available to assist you.
